Q1: How to get a sample from you?
A: It is necessary to pay for sample and freight charges.The sample cost can be returned to you in following orders.

Q2: Do you accept small orders?
A: Yes, small orders are acceptable. We suggest at least one 20"container or 40"container ,it will help save much freight cost.

Q3: How about the delivery time?
A:Usually production time is 7-15 days.

Q4: How to ask for support if product failure in a warranty?
A: 1. Email us or call our service center show us more details such as pictures, your testing report or video, if it is the
quality problem of the product itself, we will resend a new one in the next order.
2. Quickly response. we will reply in one hour,and give solution in 24 hours.

Q5: What can I customize?
A: We support custom LOGO/carton/instructions/colors and so on. If you have your own product design, welcome to contact us.

Q6: I don't know how to use it
A: We have paper instructions and videos to teach you how to use it. You can also make a video call with our online service to learn how to use it.

Q7: What is your term of payment ?
A: T/T ,L/C. 30% T/T in advance ,balance payment before shipment.or L/C at sight.

Q8: How to buy your electric bike and electric tricycle ?
A: It’s very easy, you could directly send order request here, we will send you the detailed catalog for all of electric bike and
tricycle model with best price list. And help provide customization solution for your business.